THE IMPORTANCE OF BUSINESS PROCESS MANAGEMENT

Good management, aligned with the interests of the partners, is fundamental for a company to achieve good results and to stand out in its sector of activity. O Strategic Planning, Business Budget, Partner Agreement, Board of Directors And the Cash Flow Management, discussed in previous articles, are examples of important management and Corporate Governance tools. Among the various management tools, the organization and management of processes can be highlighted as an important measure for the standardization of the company. In a nutshell, it can be said that business processes represent the steps and activities necessary for the execution of a given task. By standardizing and consequently optimizing work routines in various areas, the company becomes more efficient and assertive to achieve the goals established in Strategic Planning. Used to avoid bottlenecks and generate efficiency, business process management guarantees integration and synergy between areas, making the exchange of information harmonious and activities coordinated and organized. The efficiency of teamwork is directly related to the good definition of processes. In addition, process-oriented management is a great facilitator in the software deployment process, allowing significant scale gains. Companies that do not have well-defined organizational processes can compromise their delivery, due to rework, lack of communication between sectors, lack of standards, etc. It is essential that employees clearly understand their role within the organization so that they can contribute and enhance results. The empowerment and training of people is facilitated by the existence of a process management culture. There are processes for all sectors and activities, such as accounts payable, accounts receivable, purchases, receipt of goods, recruitment and selection, sales, etc. All tasks have a process behind them. Dependence on a few employees to perform a certain task is very common in several companies. However, when the dismissal of these professionals occurs, the company is faced with serious problems due to the non-transmission of knowledge or execution of activities. For this reason, it is essential to formalize and document business processes, facilitating systematized access to data, optimizing the understanding and analysis of all employees. There are some fundamental steps to the formalization of business processes, namely:

• Mapping à It consists of mapping the current process, that is, what are the sectors involved and the flow of activities and information. At this stage, interviews with the employees involved in the process are fundamental, since they are the ones who hold the know-how.
• Modeling à It is the illustration of the flow of mapped processes, that is, step by step of each task performed and each responsible person involved. At this stage, the flowchart is the most used tool.
• Suggestions for Improvement to After mapping and modeling, it is possible to identify existing bottlenecks in the flow of activities. At this stage, changes are suggested and processes improved, making the flow of information more efficient.
• Deployment a After approval of the suggestions for improvements by the company, the mapped processes are formalized, with all the tasks, manuals and tools that enable the execution of the activities. This stage makes the step-by-step processes in each area accessible to all employees, helping, for example, in the definition and monitoring of Performance Indicators (KPI's).
• Monitoring and Control a After implementation, it is necessary to monitor the areas to verify compliance with the processes, avoiding deviations related to the defined standardization. This stage is the most important for successful process management. The creation of a culture with internalized processes depends on the active participation of the Board of Directors, serving as an example for the rest of the company. It is very common that after all the steps described above, the processes are not implemented due to lack of participation and monitoring of the leaders. It should be noted that even if designed and implemented, processes are always subject to change. Continuous improvement and improvement are fundamental to the company's maturation and growth. It is very important to always be aware of work routines to propose improvements and efficiency gains.

ARTICLE WRITTEN BY PEDRO FENATI — PARTNER OF FC PARTNERSGo to our site: http://www.fcpartners.com.br